1. Introduction

Welcome to BanglaDeal. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. The terms form a legally binding agreement between you (the "Customer" or "User") and BanglaDeal, the operator of this platform. By using our website or making a purchase, you agree to abide by these Terms in full.

2. Acceptance of Terms

By accessing our website, creating an account, placing an order, or clicking "I Agree" during checkout, you acknowledge that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these Terms, you must refrain from using our services.

3. Product Descriptions

We strive to provide accurate, up-to-date descriptions of all products offered on BanglaDeal. However, we do not guarantee that all product descriptions, images, or specifications are free from error. In the event of a discrepancy, we reserve the right to correct any errors and update the product information at our discretion.

4. Pricing and Payment

All product prices are displayed in BDT (Bangladeshi Taka) and include applicable VAT or taxes unless otherwise stated. Prices may change without prior notice.

We accept multiple payment methods, including:

Mobile banking (e.g., bKash, Nagad, Rocket)
Debit/Credit cards
Cash on Delivery (COD) (available in select areas)

Full payment must be made at the time of purchase or upon delivery, depending on the selected payment method.

5. Shipping and Delivery

We deliver products across Bangladesh. Delivery times are estimated and may vary based on your location and product availability. Any delays due to courier issues or unforeseen circumstances will be communicated as soon as possible.

Shipping fees, if applicable, will be clearly mentioned during checkout. Some remote areas may face limitations or longer delivery timelines.

6. Returns and Refunds

At BanglaDeal, we are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy carefully:

Customers must check the product in front of the delivery person at the time of delivery. If there is any issue—such as receiving a damaged, defective, or incorrect item—the product can be returned immediately to the delivery agent, and a replacement or refund will be arranged.
If a problem is identified after accepting the delivery, the customer must notify our support team within 48 hours of receiving the product. To proceed with a return in such cases, the customer must provide valid evidence (e.g., photos or videos) clearly showing the issue.
Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories.
Some products (such as perishable goods, personal care items, or digital products) may be non-returnable. This will be clearly indicated on the respective product pages.
Refunds, once approved, will be processed through the original payment method or issued as store credit. For Cash on Delivery (COD) orders, refunds will be arranged through mobile payment or bank transfer upon verification.

For any return or refund inquiries, please contact our support team through the Contact Page or reach out via our official Facebook page: https://www.facebook.com/bangladealbd/

7. User Conduct

Users agree to use BanglaDeal responsibly and lawfully. The following actions are strictly prohibited:

Engaging in fraudulent, abusive, or illegal activities
Violating intellectual property or privacy rights
Uploading misleading, harmful, or offensive content
Disrupting the platform’s normal operation

BanglaDeal reserves the right to suspend or terminate user access for violations.

8. Intellectual Property

All content on the BanglaDeal website—including text, graphics, logos, images, product listings, and software—is the exclusive property of BanglaDeal or its content providers. Unauthorized use, reproduction, or distribution of any material is strictly prohibited.

9. Limitations of Liability

BanglaDeal shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, including delivery delays, product misuse, or website errors. Our maximum liability shall be limited to the amount paid for the product.

10. Termination and Cancellation

We reserve the right to cancel any order or terminate a user’s account at any time due to:

Violation of these Terms
Suspected fraud or abuse
Non-payment or order inconsistencies

Customers may also cancel orders before shipment or deactivate their accounts by contacting customer support.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising shall be resolved exclusively in the courts of Dhaka, Bangladesh.

12. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws. By using our services, you consent to our data practices.

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